Secure Payment

💳 Secure Payment Policy

1. Introduction

At WellPro, your security and peace of mind are our top priority.
We are committed to providing a safe and reliable online shopping experience for all our customers in the United Kingdom and Italy. This Secure Payment Policy explains how we protect your payment information and ensure secure transactions on our website (www.wellpro.store).

2. Safe and Encrypted Transactions

All payments made through our website are processed via secure, encrypted connections using SSL (Secure Socket Layer) technology.
This ensures that all personal and financial data transmitted between your browser and our server is fully protected from unauthorized access, alteration, or misuse.

You can verify that your connection is secure by checking for the padlock symbol (🔒) in your browser’s address bar and ensuring the web address begins with https://.

3. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express

  • PayPal (including PayPal Express Checkout)

  • Apple Pay & Google Pay (when available)

  • Cash on Delivery (COD) in select regions

Each payment option is handled through trusted and verified gateways to ensure complete security during your checkout process.

4. Payment Processing

When you make a purchase on WellPro.store, your payment details are processed directly by our secure payment providers.
We do not store, access, or share your credit card information on our servers. All sensitive data is encrypted and transmitted securely according to the latest PCI DSS (Payment Card Industry Data Security Standard) guidelines.

5. Fraud Prevention

To protect against fraudulent activity, our system automatically screens all orders for unusual or suspicious patterns.
If your transaction is flagged, our support team may contact you to verify your identity or confirm order details before processing your payment.

This verification process helps keep your account and payment information safe.

6. Currency & Taxes

All prices on our website are displayed in EUR (€) or GBP (£) depending on your location.
Applicable taxes (VAT) are included in the final checkout total. Any additional fees related to your payment method (e.g., PayPal service fees) are displayed before you confirm your order.

7. Refunds and Reversals

In the event of a refund or order cancellation, funds will be returned to the same payment method used for your purchase.
Refunds are processed securely through our payment gateway and may take 3–7 business days to appear on your account, depending on your bank or provider.

For more details, please review our Return & Refund Policy.

8. Protecting Your Information

We use advanced firewall systems, tokenization, and anti-fraud monitoring tools to ensure your data remains safe at all times.
WellPro will never request sensitive payment information (such as card numbers or PIN codes) via email, SMS, or phone.
If you ever receive such a request, please contact us immediately at
📧 Support@wellpro.store.

9. Contact Us

If you have any questions or concerns regarding secure payments or your transaction, our support team is here to help:

📍 WellPro UK Office
7 Coronation Road, London, NW10 7PQ, United Kingdom

📍 WellPro Italy Office
Via della Dinamica, snc, 04013 Tor Tre Ponti, LT, Italy

📧 Email: Support@wellpro.store
📞 Phone: +44 (351) 034 2394

10. Policy Updates

This Secure Payment Policy may be updated periodically to reflect improvements in our security practices or changes in legal requirements.
All updates will be published on this page with the latest revision date.

Last updated: October 2025