FAQ

❓ Frequently Asked Questions (FAQ)

1. Where does WellPro ship from?

We ship all orders directly from our European logistics centers located in Italy and the United Kingdom, depending on product availability and your delivery address.

2. How long does shipping take?

We offer fast and free shipping:

  • 🇮🇹 Italy: 1–2 business days

  • 🇬🇧 United Kingdom: 2–4 business days

You’ll receive an email with a tracking number once your order has been shipped.

3. How can I track my order?

Once your order has been dispatched, you’ll receive a tracking number by email.
You can enter your tracking number on our Order Tracking Page to check the real-time delivery status.

4. What payment methods do you accept?

We accept all major and secure payment options, including:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Cash on Delivery (available in selected regions)

All transactions are SSL-encrypted and 100% secure.

5. Can I change or cancel my order?

Yes — if your order hasn’t been shipped yet, you can request a change or cancellation by contacting us as soon as possible at
📧 Support@wellpro.store.
Once an order is processed and shipped, it can no longer be modified.

6. What is your return and refund policy?

We offer a 30-day return and refund policy for all purchases.
If you’re not completely satisfied with your order, please contact us within 30 days of receiving your package to arrange a return or exchange.
For full details, see our Return & Refund Policy.

7. Are your products covered by a warranty?

Yes — all WellPro products come with a 1-year limited warranty against manufacturing defects.
If you experience any issue, contact us with your order number and photos of the product so we can assist you quickly.

8. Is it safe to shop on WellPro.store?

Absolutely ✅
Our website uses advanced SSL encryption and secure payment gateways to protect your personal data and payment information.
We also comply with all GDPR and consumer protection laws in the UK and EU.

9. Do you offer customer support?

Yes, our friendly support team is always happy to help.
You can reach us by email at Support@wellpro.store or by phone at +44 (351) 034 2394
(Monday to Friday, 9:00 AM – 6:00 PM).

10. How can I contact WellPro?

📍 UK Office: 7 Coronation Road, London, NW10 7PQ, United Kingdom
📍 Italy Office: Via della Dinamica, snc, 04013 Tor Tre Ponti, LT, Italy
📧 Email: Support@wellpro.store
📞 Phone: +44 (351) 034 2394